Refund Policy
1. Overview
We want you to be satisfied with every Zorvex order. This policy explains how returns, replacements and refunds are handled.
2. Damaged or incorrect items
If you receive a damaged, leaking or incorrect product, contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.
3. Change of mind
As these are consumable cleaning products, we are unable to accept returns for change of mind once a product has been opened or used.
4. Refund method
Approved refunds are processed to the original payment method or as store credit, as agreed with you, typically within 5–7 business days of approval.
5. Membership fees
Annual membership fees are non-refundable once activated, except where required by law.
6. How to request a refund
Message us on WhatsApp or email contactzorvexcleaning@gmail.com with your order details and the reason for your request.
7. Contact
Our team is available at +91 87559 44922 for any refund or replacement query.